Refund policy

Exchanges

The easiest way to get the size, color, or style you need is to return your item and, once the return is accepted, place a new order for the replacement. To be eligible, the item must be unworn, unused, unwashed, with all original tags attached and in its original packaging. Please also keep your receipt or proof of purchase. For hygiene and quality reasons, items that have been worn, washed, damaged, stained, or returned without their original tags may not be accepted for exchange.

Returns & Refunds

You may request a return within 14 days of receiving your order, provided that the item is in the same condition in which you received it. Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that the time required for the amount to appear in your account may vary depending on your bank or payment provider. Delivery or return charges, where applicable, may not be refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Sokar Kidswear as soon as possible after receiving your order. Send us your order number and clear photos of the item and packaging so our team can review the issue and assist you. We are committed to making your shopping experience easy and reassuring, and we will work with you to find the appropriate solution. For any questions about returns, exchanges, or refunds, please contact us on whatsapp or phone call at +201556618338